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✓ Free shipping & returns · 30-day risk-free trial · 5-year warranty
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Last updated: October 9, 2026
At Von, we do everything we can to get your order to you quickly, in perfect condition and with full transparency. Below you will find the complete details of our shipping terms.
Shipping is completely free on every order, with no minimum purchase. No shipping fees are charged at checkout.
We currently ship within the United States only. International shipping is not available at this time.
The order cut-off time is midnight (12:00 am, Eastern Time).
Your order is processed within 1–2 business days (Monday to Friday, excluding weekends and public holidays). This is the time we need to check, pack and hand your order over to the carrier.
Once your parcel has been handed over to the carrier, transit takes 2–3 business days (Monday to Friday), to every destination in the United States.
Adding processing and transit, your order is delivered within 3 to 5 business days of your order confirmation.
| Step | Time |
|---|---|
| Order cut-off time | Midnight (12:00 am, Eastern Time) |
| Processing | 1–2 business days |
| Transit | 2–3 business days |
| Total estimated delivery time | 3–5 business days |
Orders are not processed or shipped on Saturdays, Sundays and public holidays. An order placed on a weekend or a public holiday is processed starting the following business day.
Your parcel is entrusted to trusted carrier partners and delivered to your door.
You receive a confirmation email as soon as your order is confirmed, then a second email with your tracking number as soon as it ships. This number lets you follow your parcel in real time until it is delivered.
Please check your shipping address carefully when you place your order. If you notice a mistake, email us as soon as possible: we can correct it as long as the order has not shipped. If an incorrect or incomplete address leads to a return or a failed delivery, contact us right away: we will help you reship the parcel as soon as it comes back to us.
If your parcel is several business days past the announced delivery time, first check the tracking, then contact us. We immediately open an investigation with the carrier and find a solution (reshipment or refund).
If your parcel arrives damaged, refuse it if possible, or take photos when you receive it. If your parcel is lost or damaged, contact us at contact@vonliving.com: we will offer you a replacement or a refund, at no cost to you.
You have 30 days to return an item. The full conditions are in our Refund Policy.
A question before or after your order? Our team is here to help:
Email: contact@vonliving.com
Phone: +1 (929) 633-7892
Hours: Monday to Friday, 9 am to 5 pm (ET). Closed on weekends and public holidays.
Address:
1347 2nd Ave, New York, NY 10021, United States
We aim to reply to every request within 24 business hours.
