Refund policy

Last updated: October 9, 2026

At Von, your satisfaction is our priority. If your purchase is not right for you, you benefit from clear and fair return conditions, detailed below. Every Von air purifier comes with a 30-day home trial, free returns and a 5-year warranty.

1. 30-day home trial

You have 30 days from the date of delivery to try your Von air purifier at home. If you are not completely satisfied, you can return it for a full refund, for any reason, without having to justify yourself and without any penalty.

2. Replacement filters

Replacement filters are not covered by the home trial. They can be returned within 30 days of delivery if they are unused and in their original sealed packaging.

3. Condition of returned items

To be accepted, returned items must be complete, in their original packaging, with all accessories, user guides, cables and adapters. A purifier returned under the home trial must not be damaged beyond normal use during the trial. An item that is damaged, incomplete or returned without its original packaging cannot be accepted or refunded.

4. Return method

Returns are sent by mail, with the prepaid, tracked return label we send you. The tracking number is your proof of shipment. In-person returns are not possible.

5. Return shipping costs

Returns are free within the United States. We send you a prepaid return label, so you pay nothing to send your item back.

6. Restocking fee

No restocking fee is ever charged.

7. How to return an item, step by step

1. Email us at contact@vonliving.com within 30 days of delivery, with your order number and the item(s) you want to return.
2. We reply with your prepaid return label and the return instructions.
3. Carefully pack the item in its original packaging, with all its accessories.
4. Drop the parcel off with the carrier and keep your tracking number.
5. Once we receive and inspect your return, we issue your refund.

8. Refund time and method

Once your return is received and inspected, your refund is issued within 7 days, to the payment method used for your order (card, PayPal, Apple Pay, Google Pay or Shop Pay). You receive an email confirmation as soon as it is processed. The time it takes to appear on your statement then depends on your bank.

9. Damaged, defective or incorrect items

If you receive an item that is defective, damaged or does not match your order, contact us at contact@vonliving.com within 48 hours of delivery, with your order number and a few photos. In that case, the return and the replacement or refund are entirely at our expense. After that, manufacturing defects are covered by our 5-year warranty (see section 12), in addition to your rights under applicable law.

10. Exchanges

Would you like another model or color? Contact us: we arrange a free return and send you the new item. You can also return your item for a refund and place a new order, which guarantees the availability of the product you want.

11. Order cancellation

You can cancel your order within 24 hours of placing it by emailing us. You will receive a full refund. After 24 hours, or once your order has shipped, please follow the return procedure above, under our 30-day home trial.

12. 5-year warranty

Every Von air purifier is covered by a 5-year warranty on parts and labor against manufacturing defects. If your purifier stops working properly during this period, contact us: we will repair or replace it free of charge.

Customer service

A question before or after your order? Our team is here to help:

Email: contact@vonliving.com
Phone: +1 (929) 633-7892
Hours: Monday to Friday, 9 am to 5 pm (ET). Closed on weekends and public holidays.

Address:
1347 2nd Ave, New York, NY 10021, United States

We aim to reply to every request within 24 business hours.