Privacy policy

Last updated: October 9, 2026

This Privacy Policy describes how Von (vonliving.com) collects, uses, keeps and protects your personal information, in accordance with applicable U.S. privacy laws, including state laws such as the California Consumer Privacy Act (CCPA).

1. Who is responsible for your information

Your personal information is controlled by Von, 1347 2nd Ave, New York, NY 10021, United States. For any question about your information: contact@vonliving.com.

2. Information we collect

We collect the information you give us and the information needed for our website to work properly:

• Identity and contact details: first name, last name, email address, phone number.
• Shipping and billing: postal address.
• Orders: order history and details, returns and exchanges.
• Payment information: processed directly by our secure payment providers; we never store your full card details.
• Your messages: the information you share when you contact our customer service.
• Browsing information: cookies, IP address, browser and device type, pages viewed.

3. How we use your information, and why

• To process and deliver your orders, handle returns and provide warranty service (to perform our contract with you).
• To provide customer service and order follow-up (to perform our contract with you).
• To meet our legal, tax and accounting obligations (legal obligation).
• To send you, with your consent, our news and offers; you can unsubscribe at any time (consent).
• To improve our website, measure its audience and show you relevant ads on other websites (our legitimate interest, or your consent for non-essential cookies where required).
• To protect our website and customers against fraud (our legitimate interest).

4. Who we share it with

We share your information only with the service providers strictly needed to run our business: our website host and e-commerce platform (Shopify), shipping carriers, payment providers, email tools, and advertising and analytics partners. We never sell your personal information for money. Sharing information with advertising partners for targeted advertising may be considered a "sale" or "sharing" under some U.S. state laws: you can opt out at any time (see section 6).

5. How long we keep it

We keep your information only as long as needed for the purpose it was collected for: for the duration of our business relationship, then archived for the periods required by law (in particular for tax and accounting records). Marketing information is kept until you unsubscribe or withdraw your consent.

6. Your rights

Depending on where you live, you may have the right to access, correct, delete, object to, restrict and receive a copy (portability) of your personal information, and to opt out of the "sale" or "sharing" of your information for targeted advertising. You can opt out of targeted advertising here; we also honor the Global Privacy Control (GPC) signal. To exercise any other right, email us at contact@vonliving.com. We will never treat you differently for exercising your rights. You can also file a complaint with your state's attorney general or consumer protection authority.

7. Cookies

Our website uses cookies that are necessary for it to work (for example, to remember your cart), as well as audience measurement, personalization and advertising cookies. You can accept, refuse or manage non-essential cookies at any time through our cookie banner, where displayed, and your browser settings.

8. Security

We use appropriate technical and organizational measures (encrypted connection, restricted access) to protect your information against unauthorized access, alteration or disclosure.

9. Children

Our website is not intended for children under 13, and we do not knowingly collect their personal information.

10. Changes to this policy

We may update this Privacy Policy from time to time. The latest version is always available on this page, with its date.

Customer service

A question before or after your order? Our team is here to help:

Email: contact@vonliving.com
Phone: +1 (929) 633-7892
Hours: Monday to Friday, 9 am to 5 pm (ET). Closed on weekends and public holidays.

Address:
1347 2nd Ave, New York, NY 10021, United States

We aim to reply to every request within 24 business hours.